Universal Approach Pty Ltd

Specialists in Direct Marketing, Mailing, Printing, Folding,
Inserting,Plastic wrapping, Order Fulfilment & Contract Packing

FAQ - Frequently Asked Questions

Answers to the following frequently asked questions may be helpful. However, don’t hesitate to contact us on 03 9706 5599 if you need additional or more-detailed information. We’re happy to help!

Q

Can you do printing & organise envelopes for our mail out?

A

Yes, we can do all kinds of printing and organise all sorts of envelopes required to process you mail. We get our envelopes directly from the manufactures and we order millions every year. That's why we offer the best prices in the market.

Q

Do you take credit card payments?

A

Yes, we do take credit card payment, but there is a surcharge of 3% to cover our cost. Otherwise payments can be made by Cheque, Cash or Direct Bank Transfer.

Q

Can you process my mail the same day I deliver it?

A

Our standard turnaround time is 1 to 2 days depending on the job quantity & processing required.

If you need something URGENT, just give us a call at (03) 9706 5599, and we’ll try our best to do it ASAP!

Q

Do I need to have a Australia Post Charge Account to use your services?

A

No! That’s one of the great advantages of working with us, we can handle all postage with Australia Post and can send your mail out using our account.

Q

What is Bulk Mail?

A

Bulk Mail is larger quantities of mail that are prepared for mailing at discounted postage.

Q

Is bar-coding worthwhile for my mailing?

A

Generally, bar-coding will save you money on postage. The cost savings makes bar coding very worthwhile for most customers and helps mail to flow faster through the system.

Q

Do you charge extra for processing data for mailing?

A

No, we don't charge extra for downloading and processing your data for mailing. Most of the mailing houses charge $80-$100 per hour for data processing.

Moreover we can do De-duplication of Data to remove duplicates and Case conversion of your data free of charge with every mail out.

Q

Do you charge extra for paperwork & lodging our mail with Australia Post?

A

No, we don't charge extra for paperwork & lodging your mail with Australia Post. It is part of our job processing.

Australia Post truck comes for mail pickup and your mail goes directly to Dandenong Letter Centre for processing.

Q

How many inserts can your equipment handle?

A

Our state-of-the-art inserters can handle up to 6 individual components in a single envelope on one pass.

Anything that cannot be done throught machine, we can be do it manually.

Q

How many prints can you do per hour?

A

Our laser printers can handle up to 10,000 B/W impressions per hour. Our envelope printer can do 5,000 - 7,000 prints per hour.

Q

What are some benefits of direct mailing services?

A

Direct Mail is targeted. You can focus on groups of people or individuals who are more likely to respond to your offers.

Direct mail is also more personal, because you can address the customer by name rather than just by address.

It is also very flexible because there are a large variety of formats that are inexpensive that you can use to create a direct mail campaign.

Direct mail also allows you to physically place a message in customer's hands.

Direct mail, unlike other mailing services is traceable. You can measure and track your results simply by counting the number of coupons are redeemed, or the number of calls you receive from the mailer.

Direct mailing is easy and gives you great results.

Q

What is mail merge letter?

A

Mail merge is a software function that creates a large number of documents from a single template and structured data source. It is used to create personalized letters and pre-addressed envelopes or mailing labels for a bulk mailing. The document in this program contains fixed text that remains the same in each output, and variables, which are replaced by text from the data source.