Returns and Refund
What can be returned:
Items that are faulty/damaged may only be returned. Returns must also comply with our user agreement.
All return requests must be submitted in writing within 7 days of receiving your goods. Once approved for return, all items need to be received by Universal Approach Pty Ltd within 14 days of delivery of the initial order to be eligible for a credit, replacement or exchange based on prior written correspondence.
What cannot be returned:
No returns will be accepted after 14 days of receipt of purchase. Items with noticeable use cannot be returned. Items must be in like new condition to be eligible for return.
We do not refund or exchange for change of mind, shipping or stock delays or if the customer chooses the wrong product. Unforeseen delays or loss of items are a possibility with freight carriers and delivery dates are not guaranteed. We will always do our best to service your order and thank you for your understanding.
WHERE do the items need to be returned to?
All items need to be returned to our office address. Please check our Contact us page for details.
HOW do customers return items?
Please contact Universal Approach via email at sales@universalapproach.com.au to discuss your reason for returning products. Items must be returned in a "new" condition and able to be re-sold in order to receive a credit, replacement or exchange.
SHIPPING of returns?
Where the product(s) being returned is not due to an error by Universal Approach, the cost of returning the product is at the customer's expense. If the product(s) being returned is due to an error by Universal Approach, we will advise the customer as to what is required, if anything, in order to return the product(s) to Universal Approach at our expense.
CREDIT for returns?
Once Universal Approach receives the returned item(s) in "as new" condition, we will then issue a credit, replacement or exchange, as per previously agreed to with the customer for the goods only. Shipping costs cannot be credited.
Instore return option?
Returns and exchanges may be made at our warehouse, Monday to Friday at our office, with prior appointment.
We take great pride in our commitment to customer service and are more than happy to assist you in any way we can. We want you to be happy and satisfied with your experience however some circumstances are beyond our control.
Please be advised we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- Inferior quality, blurry or low-resolution of uploaded images by the customer.
- Incorrect image upload by the customer.
- Design errors introduced by the customer in the design creation process.
- Incorrect product type, size or colour selection by the customer.
